DawnbyAvailable in the local workspace
Sign-in and access
People can sign in and open the local workspace.
Dawnby system status
System status
What is available in the local workspace, what is still coming, and any recorded operational incident.
Core product
Core product
These parts run in the local workspace. Measured outages are recorded only after Australian hosting is live.
Available in the local workspace
Rostering and schedules
Rosters and schedules can be prepared in the local workspace.
Available in the local workspace
Visit check-in and records
Visit check-in and the visit record can be kept in the local workspace.
Available in the local workspace
Payroll and timesheet preparation
Timesheet files can be prepared in the local workspace.
Available in the local workspace
NDIS and Support at Home claim preparation
NDIS and Support at Home claim files can be prepared in the local workspace for the provider to upload.
External dependencies
External dependencies
Not measured by Dawnby — check ndis.gov.au or servicesaustralia.gov.au for government portal status.
Dawnby prepares claim and timesheet files in the local workspace for the provider to upload.
Coming
NDIA myplace and PACE files
Dawnby prepares claim files in the local workspace for the provider to upload.
Coming
Services Australia Support at Home files
Dawnby prepares Support at Home files in the local workspace for the provider to upload.
Coming
Xero payroll connection
A live payroll connection waits for hosting and the owner's accounts.
Coming
Email, SMS and push delivery
Email, SMS and push stay off. Nothing is sent outside the local workspace.
Maintenance
Scheduled maintenance
No scheduled maintenance windows.
History
Operational incidents
No operational incidents or post-incident reviews have been recorded.
Support
Support hours
Support for provider teams: Monday to Friday, 9am–5pm AEST (excluding national public holidays). We reply within 1 business day, and within 4 business hours for urgent sign-in, data or claiming problems. Workers and families should contact their provider first. Coming: an after-hours urgent line for 24/7 and SIL providers.
Priority 1 means payroll, claiming, rostering or visit check-in (clock-in) is unavailable.
Urgent sign-in, data or claiming issues: we reply within 4 business hours during Monday to Friday, 9am–5pm AEST. General support: we reply within 1 business day.
Measured uptime and response performance: Not yet measured in the local preview. Actual measured figures are published once Australian hosting is live.