Know what matters.
The person’s needs, preferences and care plan give support its purpose.
Dawnby / The platform
One place for the
visit and the follow-up.
People see published visits. Workers record what happened. Provider teams review care, time and prepare claim files — Dawnby prepares the claim file; you submit it.
Your place in Dawnby
People, workers and
provider teams.
Start with your role. Each path shows the same sample visit from your side of the work.
A connected care handover
The plan, the visit,
and what comes next.
Care crosses people and responsibilities. A shared picture helps each person see their next step without mixing review decisions.
See the next visit.
The published visit brings the time, support and assigned worker into view.
Feel prepared.
Shared care information helps the worker understand the person before the visit begins.
Follow through.
A record of what happened gives the team evidence for care review and the next decision.
One place to begin
Your care.Your work.
Your responsibilities.
One sign-in.
Your place in care.
You might receive support, work as a support worker or help coordinate care. Dawnby uses one sign-in, with a clearly named workspace for each responsibility you have been given access to.
The person stays at the centre. Care information is shared through the account’s current access, so a worker, family member and provider team can have different views of the same visit.
More than an appointment
Room for the everyday.
Support for what matters.
Disability support and aged care both begin with a person’s life. Their routines. Their choices. The things they want to make room for.
Dawnby connects everyday support with the work behind care, from preparing a visit to following up afterwards.
Explore people & familyDifferent care. A shared human focus.
Disability support.
Care at home.
NDIS
Bring the person, their shared care plan and day-to-day support into view. Explore selected provider workflows for planning, visits and follow-up in the local preview.
Support at Home
Keep everyday care connected with the provider team’s work. The preview includes separate care-management, pause and monthly-statement workflows.
CHSP
A distinct place for grant, outlet and recorded-session information. The current scope is explained in preview coverage.
Take a closer look at the platform.Optional platform tour · Fictional sample data
Explore the views behind one sample visit. These illustrations show selected local workflows; they are not live care records.
Built around your day
A sample, from each side.
Choose a perspective to see how one fictional visit looks to the person, worker and provider team.
01 · People & family
Know what’s next.
See your published visits, know who is coming, and follow a care request through to the office response.
- Upcoming support, with its recorded time and shared worker.
- Care requests with a clear response to follow.
- Shared information shaped by your account’s authority.
Illustrative participant view · Sample data
DawnbyAMThursday 15 October
Your care,
at a glance.
The current published visit is shown below.
PublishedMelbourne time
OCT15
Domestic assistance
10:00–11:00 am
RC With Riley ChenYour request for a later start
Original request recorded for office review.
Awaiting responseA request stays visible.
It changes the schedule only when the provider separately updates the published visit.
02 · Workers
Ready for the visit.
Start with the visit and shared care plan. Record what happened, then hand the facts over for review.
- Dated visits with explicit service timezones.
- Current shared care information at the visit.
- Factual delivery records and a clear next step.
Illustrative worker view · Sample data
DawnbyRCYour current visit
Care comes first.
AM
Alex Morgan
In progressDomestic assistance
Scheduled10:00–11:00 am
Recorded start10:02 am
Thursday 15 October · Australia/Melbourne
Current shared care information
Sample plan: ask Alex about the priorities for today’s domestic assistance. Record the actual tasks completed and any changes in the factual care note.
Next step
Complete the care record
Record the observed finish, care note and required task outcomes.
Actual care, clearly recorded.
Care review follows separately from time approval or billing.
03 · Provider teams
See the next decision.
Keep people, plans, visits and reviews connected. Open the source behind each decision.
- People and intake, consent, plans and agreements.
- Published rosters and actual delivery evidence.
- Separate review steps, with source history in view.
Illustrative provider view · Sample data
DawnbyCPReviews / Care delivery
The next decision.
Awaiting care reviewSample visit
Alex Morgan
Domestic assistance · Riley Chen
- Actual delivery
- 10:02–11:04 am
- Care note
- Factual note recorded
- Task outcomes
- Recorded for review
Time approval and finance follow their own steps.
These illustrations use fictional records. Role controls change the sample view; the links explain each audience’s experience. Sample dialogs link to the local platform previews.
Connected at every handover
Follow one sample visit.
Follow one fictional visit from the plan to the record. Each step keeps its own source and decision.
One illustrative handover · Sample data
People & care / Care planShared version
AMAlex Morgan
Domestic assistance
Notes for this visit
Ask Alex which household tasks matter most today. Record the tasks actually completed and any changes in the care note.
Current care information shared with the assigned worker.
Start with the person’s care information and the version the worker is currently permitted to see.
Delivery / Published rosterPublished
AMA visit everyone can place.
Thursday 15 October · Melbourne time
Scheduled domestic assistance
10:00–11:00 am
Alex Morgan · Assigned to Riley Chen
The published visit appears in the permitted participant and worker views.
A published visit gives each person a clear time. Requests and proposed changes have their own review before the roster is updated.
Worker / Actual care recordFor review
RCThe facts of the visit.
Alex Morgan · Riley Chen
Sample factual care note
Alex chose assistance with the kitchen and laundry. Both tasks were completed. Alex asked to keep the next scheduled visit.
Actual start: 10:02 am · Actual finish: 11:04 am
Task outcomes recorded for review.
The worker records what happened, including actual timing and task outcomes. Planned care and delivered care stay distinct.
Provider / Care reviewAwaiting review
CPOne record. A clear review.
Domestic assistance · Alex Morgan
Evidence available to the reviewer
- Actual start and finish
- The worker’s factual care note
- Recorded required task outcomes
Care review, time approval and finance each follow their own decision.
The provider reviews the care evidence. A care decision keeps its own history and does not automatically approve time or billing.
Before you explore
A clear beginning.
Can I arrange real support through Dawnby today?
Not yet for real support. This website and the linked previews use fictional sample records. Real enrolment and a live marketplace are still coming — nothing here is a real booking or payment.
What can I explore in the current preview?
You can open the provider workspace, selected people and worker previews, and the support marketplace. Sign-in is required and every entry is a fictional sample. All are local previews; programme coverage explains the current boundaries.
Is Dawnby for disability support and aged care?
Yes — for NDIS, Support at Home and CHSP. The local preview includes distinct workflows for each, with the current scope explained under programme coverage.
Do I need a different sign-in for each role?
No. Everyone starts with the same sign-in. Your account opens the workspaces you are currently authorised to use.
Find your next step